Help Center & FAQ

  • Coronavirus - Related Shipping Delays and Complications 
    Our warehouses are still operational, and every precaution is being taken to ensure the health of our employees. We are still fulfilling orders on a daily basis but things are moving slower than they would be in normal circumstances. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.

    National postal services are experiencing a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow 72 hours after fulfillment for tracking information for international packages to display properly. You can read more about these delays here.
  • How can I buy purchase an item? 
    Simply go to, browse our 
    products, and follow the on-screen instructions for payment and shipping information.
  • Where do you ship to?
    Please note that we require 1 to 10 working days on average to fulfill your order before dispatching it. For more detail of shipping costs and estimates of delivery time please take a look at our Shipping Guide.
  • What should I do if I don’t receive my order?

    If you don’t receive your order, or if the tracking shows that it was delivered but you didn’t actually receive anything, the first step would be to call your local post office to see if they can tell you anything about the delivery/package. If they can’t, email into with your full shipping address and we will get another shipment sent your way as soon as possible!

    As much as we'd love to hand deliver each order to every door, we, unfortunately, do not have control over the packages once they leave our warehouses. If it's been stuck for more than 15 days after the expected delivery date, or if you see your package being returned to sender, please let us know by emailing

  • What if I want to return or replace an item?
    No problem, just drop us a line at and we will sort you out. Please check our Return & Refund policy.
  • There has been a problem with my payment. What can i do?
    Drop us a line at or use our online chat and we will get back to you asap to figure out what’s going on.


Do you have another question?

Please contact us now using our online chat, or email us at

Please feel free to let us know about any product that you can't find on our store and we'll get it for you, just contact us at If we have it in stock with our worldwide suppliers, we will send it right out! 


Midena Vida Team