Coronavirus - Related Shipping Delays and Complications

  • Will coronavirus mandates delay my order? 
    Due to the impact of the coronavirus and the mandates in place, your order will most likely be delayed. (Please expect 15-25 additional days for standard shipping). This delay is due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates.

    Please note that any orders that have been shipped and are not yet delivered will remain in transit until your postal department resumes its delivery services.
  • My package appears to be stuck (or lost in the mail). What do I do?
    In most cases, these issues will resolve themselves with time. It most likely has something to do with the routing / sorting on the part of the carrier, and we recommend giving it another few days to resolve or calling your local post office directly.

    As much as we'd love to hand deliver each order to every door, we, unfortunately, do not have control over the packages once they leave our warehouses.

    If it's been stuck for more than 25 days after the expected delivery date, or if you see your package being returned to sender, please let us know by emailing support@midena-vida.com
  • What should I do if I don’t receive my order?
    If you don’t receive your order, or if the tracking shows that it was delivered but you didn’t actually receive anything, the first step would be to call your local post office to see if they can tell you anything about the delivery/package. If they can’t, email into support@midena-vida.com     with your full shipping address and we will get another shipment sent your way as soon as possible!